Freshness matters. Because coffee is a perishable product, we do not offer general returns — but we fully stand behind the quality of every bag we ship.
Every batch is roasted with care in small lots in Allentown, Pennsylvania.
Opened or unused roasted coffee cannot be returned due to freshness and food safety.
Order issues are typically reviewed within 1–2 business days.
Eligible cases receive a replacement or refund — whichever is most appropriate.
Contact our support team with your order number and details. We are here to help.
Email us at support@shebascoffee.com
This policy was last updated on September 1, 2026
This policy applies to retail orders placed through shebascoffee.com. Wholesale partners may have separate terms.